12-24 hour Refund Policy

1. Eligibility for 24-Hour Refunds

• Applicability: The 24-hour refund policy applies to orders placed through our platform that are incorrect, defective, or significantly different from the description.
• Timing: Refund requests must be submitted within 24 hours of receiving the order. Requests submitted after this period will not be eligible for the 24-hour refund policy but may still qualify for standard refund procedures.
• Verification: All refund requests are subject to verification. Customers may be required to provide photographic evidence of the issue or other supporting documentation.

2. Vendor Approval

• Vendor Error: If a return or refund is due to an error by the e-commerce vendor (e.g., wrong or defective item), we will initiate the return process with them. Once the vendor approves the return and refund, we will refund your payment within 12-24 hours.
• ZOLARUX Error: If the return is due to an error on our part, and the vendor does not approve the return or refund, we will still ensure that you receive a refund within 12-24 hours of the rejection.

3. Return process

• Initiating a Return: To initiate a return, contact our customer support team within the return window specified by the e-commerce vendor. Provide details of the issue, and we will guide you through the process.
• Review and Approval: Our team will review the request and notify the customer of the approval or rejection of the return within a reasonable time frame.
• Condition of Returned Items: Items must be returned in their original condition with all tags, packaging, and accessories included.

4. refund process

• Refund Timelines: Refunds will be processed within 12-24 hours once the vendor’s approval is received. If we are responsible for the error, and the vendor does not approve, we will still process your refund within the same timeframe.
• Refund Method: Refunds will be issued to the original payment method unless otherwise specified.

5. Conditions and Exclusions

• Excluded Items: Certain items may be excluded from this policy, including perishable goods, personalized products, and digital downloads. These exclusions will be clearly communicated at the time of purchase.
• Non-Eligible Situations: Refunds will not be issued for buyer’s remorse, incorrect product choices made by the customer, or minor product discrepancies that do not affect functionality.
• Return of Goods: In cases where the product needs to be returned, customers must follow the return instructions provided by our customer service team. Returns should be initiated promptly to qualify for the refund.

6. Caps and Limits for 24-Hour Refund Policy

1. Maximum Refund Amount: The maximum refund amount per transaction for users with our pay-as-you-go payment plan is ₦50,000. Any refund request exceeding this amount will be capped at this limit, and the remaining amount would be processed using our standard refund process. Users with our monthly subscription plan have unlimited refund amount.
2. Frequency Limit: Customers using our pay-as-you-go payment plans are eligible for a maximum of six (6) 24-hour refunds per calendar year. Requests exceeding this limit will be processed under standard refund terms.
3. Verification Requirement: For high-value items (above ₦20,000), customers may be required to provide additional verification, such as a video of the unboxing process or further evidence of the issue.
4. Partial Refund Option: In cases where only a part of the order is affected, a partial refund may be offered. The amount of the partial refund will be proportional to the value of the affected items.
5. Discretionary Limit: The company reserves the right to decline refund requests that appear fraudulent, excessive, or not in good faith. In such cases, customers will be provided with a detailed explanation.

7. Standard Refund Process

1. If you have exceeded the limit of our 12-24 hour refund policy or if your request does not fall under the criteria for expedited refunds, your refund will be processed according to the standard timelines of the respective e-commerce platform. This means that we will follow the platform’s refund policies, which may take additional time, typically between 5 to 10 business days, depending on the vendor.

8. additional information

1. Shipping Costs: Shipping costs are generally non-refundable unless the return is due to an error by the vendor or ZOLARUX. If you are returning an item, you may be responsible for paying the shipping costs for returning the item.